Refund and Returns Policy
Last Updated: June 23, 2026
At Domdera, we want customers to shop with confidence. If you are not fully satisfied with your purchase, eligible items may be returned within 90 days from the delivery date.
This Refund and Returns Policy applies to eligible products purchased directly from Domdera.
Return Window
Domdera accepts eligible returns within 90 days from the date your order was delivered.
Return requests submitted after 90 days from delivery may not be accepted.
Return Eligibility
To be eligible for a return, the item should be:
- Returned within 90 days of delivery
- In the same condition as received, unless the item arrived damaged, defective, or incorrect
- Returned with original packaging, accessories, manuals, and included parts when available
- Accompanied by proof of purchase or order number
Items that show signs of misuse, abuse, improper installation, unauthorized modification, or damage caused by the customer may not be eligible for return.
No Restocking Fee
Domdera does not charge a restocking fee for approved returns.
If your return is approved, no restocking fee will be deducted from your refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged by misuse, abuse, neglect, improper installation, or unauthorized modification
- Items missing major parts or accessories not due to Domdera error
- Items returned outside the 90-day return window
- Final sale or clearance items if clearly marked as non-returnable
- Customized, personalized, or special-order products, if applicable
How to Start a Return
To start a return, please contact Domdera before sending the item back.
Email: contact@domdera.com
Phone: +1 (646) 222-6635
Live Chat: Available on our website when online
Please include the following information:
- Your full name
- Order number
- Email address used for the order
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
After reviewing your request, we will provide return instructions if the return is approved.
Please do not send items back without contacting us first.
Return Shipping
If the return is due to a Domdera error, damaged item, defective item, or incorrect item, Domdera may provide return instructions or a return solution.
If the return is for buyer’s remorse, wrong item ordered, change of mind, or no longer needed, the customer may be responsible for return shipping unless otherwise stated by Domdera.
Return shipping instructions will be provided after your return request is reviewed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email contact@domdera.com with your order number, a description of the issue, and photos of the product and packaging.
We will review the issue and may offer a replacement, refund, repair guidance, replacement part, or another reasonable solution depending on the situation.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund is approved.
If approved, your refund will be issued to the original payment method when possible.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Refund Amount
Approved refunds may include the product purchase price paid at checkout.
Domdera does not charge a restocking fee for approved returns.
Original shipping charges are not deducted because Domdera offers free shipping on eligible U.S. orders. However, if a special shipping service or additional paid service was selected, that amount may not be refundable unless required by law or caused by Domdera error.
Exchanges and Replacements
If you need an exchange or replacement, contact us at contact@domdera.com or through live chat when available.
Exchanges and replacements are subject to product availability.
If the same item is unavailable, Domdera may offer a comparable replacement, replacement part, refund, or another reasonable solution.
Late or Missing Refunds
If your refund was approved but you have not received it, please first check with your bank, card issuer, or payment provider. Refunds may take several business days to appear.
If you still need help, contact us at contact@domdera.com.
Policy Abuse
Domdera reserves the right to refuse returns, refunds, or replacements if we believe there is fraud, return abuse, policy misuse, false information, or repeated excessive return activity.
Contact Us
For questions about returns, refunds, exchanges, or replacements, contact us:
Domdera
667 S Almstead Rd
Watkins, CO 80137, USA
Email: contact@domdera.com
Phone: +1 (646) 222-6635
Live Chat: Available on our website when online