Warranty Replacement Policy
Domdera provides a 3-year warranty on eligible products.
Warranty Period
Eligible products are covered for 3 years from the original delivery date.
What the Warranty Covers
The warranty covers qualifying defects in materials or workmanship under normal residential use.
Depending on the issue and product availability, Domdera may provide:
- Replacement parts
- Product replacement
- Repair guidance
- Another reasonable solution at our discretion
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, abuse, accident, or improper handling
- Damage caused by improper installation, assembly, storage, maintenance, or use
- Damage caused by weather, natural disasters, pests, fire, flood, or external events
- Cosmetic damage that does not affect product function
- Unauthorized repairs, alterations, or modifications
- Commercial misuse unless approved in writing
- Products purchased from unauthorized sellers
- Lost or stolen items
How to File a Warranty Claim
To request warranty support, email contact@domdera.com with:
- Full name
- Order number
- Delivery date, if available
- Description of the issue
- Photos or videos showing the problem
- Photos of the product label, part number, or packaging if available
You may also contact us through live chat when available.
Warranty Review
Domdera will review your claim and may request additional details. Approval is based on the product, issue, documentation provided, warranty period, and policy terms.
Replacement Availability
Replacement parts or products are subject to availability. If the exact item is no longer available, we may offer a comparable replacement or another reasonable solution.
Warranty Limitations
The warranty is limited to the original product purchased from Domdera and does not extend beyond the original 3-year warranty period unless required by law.